The free and open productivity suite

Contacting OpenOffice.org

By directing your request to the right contact, you help yourself in getting a better and quicker answer and you help the OpenOffice.org project in handling requests.

All mail is public.

• All mail sent to the OpenOffice.org lists is public. It is not private. Mail sent to any of our lists is potentially viewable by millions. Even mail sent to the webmasters list is not like mail sent to the support offered by corporations. It may become public.

Security issues

• Go to our Security page.

Support

• Go to our Support page. We list professional and community support as a courtesy.

StarOffice (and other derived products)

• Do not send us support requests or questions regarding StarOffice(TM) which is a separate entity from OpenOffice.org.
• For StarOffice, visit the StarOffice Support Center; or Sun's SupportForum

Webmasters

• Please do not send support questions to the webmaster. Such mail to the webmaster will not be answered and will be redirected to our support page (see above).

General Mail Lists

• The most popular mail lists are listed here.
• Read the Guidelines before posting, and recall, all mail is public. We expect all who post to a list to abide by the Guidelines. Our lists are friendly and productive forums and we try to keep them that way.

We have adopted the following process for handling direct queries:

1. Webmasters Mail.
   Send only mail related to administrative things, such as password, and login problems. The webmaster will try to answer your questions within a week or (also within a week) will route your query to the best possible list.
   • Do not send mail to webmasters having to do with how to use OpenOffice.org.
2. Mail on other subjects:
   • If you have questions relating to using OpenOffice.org the product, see our Support page
3. If you are not subscribed to a certain list, it is nevertheless possible to search the lists archives for answers on questions like yours. Archives of the most popular lists are on the Mail List page.
4. For mail having to do with other things...
• Using the OpenOffice.org office suite. Subscribe to the list users@openoffice.org
• Good Ideas: Features, Fixes, Notions: welcome! Please subscribe to discuss@openoffice.org
• For new found bugs and new ideas for features file an issue. We prefer this method as it ultimately saves everyone time.
• Marketing OpenOffice.org: You can help with your marketing ideas. Visit the Marketing Project and subscribe to dev@marketing.openoffice.org
• CD-ROMs. If you want to distribute CD-ROMs of OpenOffice.org, send mail to cdrom@openoffice.org. The CDROM website has more useful information.